Q: If I need something particular are you able to special order it if it’s not something you have in stock?
A: Absolutely! We will do our best to find the elusive bulb, ink cartridge, battery, screen protector, laptop charging cord, motor, or whatever it is you’re in need of. Sometimes constraints on a certain brand or product category don’t allow us to get a particular product, but we would love the chance to help you get what you need.
Q: My computer needs repair, but I didn’t buy it from you. Can you help?
A: Absolutely! We have a full-time computer repair technician to help with problems like virus issues, broken parts, software updates, new hard drives and much more. And if dropping the computer off with us doesn’t work for you, we can come to you!
Q: Will your electricians handle small projects like changing bulbs out?
A: Absolutely! We specialize in commercial, industrial, and residential electrical contracting. Whether you need a new building wired, hundreds of fixtures changed out, or a simple bulb or switch changed, we are happy help!
Q: Where can I recycle electronics?
A: We are proud to be able to recycle cell phones, cell phone cases, pop sockets, tablets, ink and toner cartridges in store free of charge for our wonderful customers!
Fluorescent lamps and rechargeable batteries may also be recycled in our store, but they incur a recycle fee that is charged to us by the companies we partner with. For other items like electronics and appliances please check with local scrap yards or annual "Clean Sweep" events.
Q: What's your return policy?
A: Verizon Wireless postpaid products have a 30-day return policy. Verizon Wireless prepaid products may not be returned. Apple products must have Find My iPhone turned off, or the customer must provide Apple ID login information so it may be turned off. All other products are subject to a 30-day return.
All returns must be accompanied by all the original packaging, accessories and manuals in new, resalable condition free of physical and water damage. Items that do not meet these conditions may be rejected or subject to a 15% restocking fee. A receipt is required. Items originally purchased on a credit card must be returned to a credit card. Software, prepaid airtime and bill payments may not be returned. More restrictions may apply.
Q: Can I return a cell phone purchased at another store?
A: Regrettably, we are only allowed to accept returns for Verizon Wireless products purchased at this store. All other returns must be handled by the original store or website where purchased.
Q: What cell phones do you sell?
A: We are a Verizon Authorized Wireless Retailer.
Q: What does it mean to be an Authorized Dealer or Retailer?
A: Authorized Agents, Dealers and Retailers are stores authorized to sell a company's products and services. Each agent is its own business entity. As such they may price phones or other products as they wish and may offer different services for their customers.
Q: I purchased my Verizon Wireless phone from another retailer. Can you help me?
A: We carry products to fit your phone and would be happy to answer questions and help you purchase the right accessories! We carry the cases, screen protectors, holsters, Bluetooth accessories (and much more) that you may need for your new device!
We are limited to the amount of service we can provide for a phone we did not sell even if you purchased the phone directly from Verizon. Any returns or exchanges must go through the place from which you purchased the device.
Q: What information do I need to make a change on my cellular account?
A: For postpaid accounts: The account holder may make changes to a Verizon Wireless account (including upgrading phones) by verifying identity, including a photo ID as well as the account password/pin number.
For prepaid accounts: The account holder must verify identity as well as any password set up on the prepaid account.
Q: Can you transfer my information to a different phone?
A: Yes! We are happy to transfer information at no cost for our customers who are activating or upgrading phones. Our service is included for our customers. Please allow 1-2 hours for professional setup and data transfer.
There is a $30 transfer fee for us to transfer content for those who get their phones from other places (i.e. online, other retailers or stores, ebay, friends, etc.). There are also sometimes situations when it is not always possible for us to transfer content.
Q: Can I pay my Verizon bill at the store?
A: Yes. We accept cash payments for Verizon Wireless prepaid and postpaid accounts. State tax and convenience fees apply. To make check or credit card payments, please contact Verizon's customer service department.
Q: How do I contact Verizon Wireless Customer Service?
A: Dial *611 from your cell phone, or call 1-800-922-0204
Q: How do I make an insurance claim for my Verizon cell phone?
A: Please contact Asurion at www.phoneclaim.com/verizon or 888-881-2622.
Q: My voicemail gives a busy signal. How do I fix it?
A: If callers cannot leave you a message due to either an error message (other than your voicemail box is full) or a busy signal, dial *73 send. You should hear a confirmation beep that sounds like a dial tone, and the call may hang up on its own. Try calling your cell phone number from a different phone to verify your voicemail is working.
A: Absolutely! We will do our best to find the elusive bulb, ink cartridge, battery, screen protector, laptop charging cord, motor, or whatever it is you’re in need of. Sometimes constraints on a certain brand or product category don’t allow us to get a particular product, but we would love the chance to help you get what you need.
Q: My computer needs repair, but I didn’t buy it from you. Can you help?
A: Absolutely! We have a full-time computer repair technician to help with problems like virus issues, broken parts, software updates, new hard drives and much more. And if dropping the computer off with us doesn’t work for you, we can come to you!
Q: Will your electricians handle small projects like changing bulbs out?
A: Absolutely! We specialize in commercial, industrial, and residential electrical contracting. Whether you need a new building wired, hundreds of fixtures changed out, or a simple bulb or switch changed, we are happy help!
Q: Where can I recycle electronics?
A: We are proud to be able to recycle cell phones, cell phone cases, pop sockets, tablets, ink and toner cartridges in store free of charge for our wonderful customers!
Fluorescent lamps and rechargeable batteries may also be recycled in our store, but they incur a recycle fee that is charged to us by the companies we partner with. For other items like electronics and appliances please check with local scrap yards or annual "Clean Sweep" events.
Q: What's your return policy?
A: Verizon Wireless postpaid products have a 30-day return policy. Verizon Wireless prepaid products may not be returned. Apple products must have Find My iPhone turned off, or the customer must provide Apple ID login information so it may be turned off. All other products are subject to a 30-day return.
All returns must be accompanied by all the original packaging, accessories and manuals in new, resalable condition free of physical and water damage. Items that do not meet these conditions may be rejected or subject to a 15% restocking fee. A receipt is required. Items originally purchased on a credit card must be returned to a credit card. Software, prepaid airtime and bill payments may not be returned. More restrictions may apply.
Q: Can I return a cell phone purchased at another store?
A: Regrettably, we are only allowed to accept returns for Verizon Wireless products purchased at this store. All other returns must be handled by the original store or website where purchased.
Q: What cell phones do you sell?
A: We are a Verizon Authorized Wireless Retailer.
Q: What does it mean to be an Authorized Dealer or Retailer?
A: Authorized Agents, Dealers and Retailers are stores authorized to sell a company's products and services. Each agent is its own business entity. As such they may price phones or other products as they wish and may offer different services for their customers.
Q: I purchased my Verizon Wireless phone from another retailer. Can you help me?
A: We carry products to fit your phone and would be happy to answer questions and help you purchase the right accessories! We carry the cases, screen protectors, holsters, Bluetooth accessories (and much more) that you may need for your new device!
We are limited to the amount of service we can provide for a phone we did not sell even if you purchased the phone directly from Verizon. Any returns or exchanges must go through the place from which you purchased the device.
Q: What information do I need to make a change on my cellular account?
A: For postpaid accounts: The account holder may make changes to a Verizon Wireless account (including upgrading phones) by verifying identity, including a photo ID as well as the account password/pin number.
For prepaid accounts: The account holder must verify identity as well as any password set up on the prepaid account.
Q: Can you transfer my information to a different phone?
A: Yes! We are happy to transfer information at no cost for our customers who are activating or upgrading phones. Our service is included for our customers. Please allow 1-2 hours for professional setup and data transfer.
There is a $30 transfer fee for us to transfer content for those who get their phones from other places (i.e. online, other retailers or stores, ebay, friends, etc.). There are also sometimes situations when it is not always possible for us to transfer content.
Q: Can I pay my Verizon bill at the store?
A: Yes. We accept cash payments for Verizon Wireless prepaid and postpaid accounts. State tax and convenience fees apply. To make check or credit card payments, please contact Verizon's customer service department.
Q: How do I contact Verizon Wireless Customer Service?
A: Dial *611 from your cell phone, or call 1-800-922-0204
Q: How do I make an insurance claim for my Verizon cell phone?
A: Please contact Asurion at www.phoneclaim.com/verizon or 888-881-2622.
Q: My voicemail gives a busy signal. How do I fix it?
A: If callers cannot leave you a message due to either an error message (other than your voicemail box is full) or a busy signal, dial *73 send. You should hear a confirmation beep that sounds like a dial tone, and the call may hang up on its own. Try calling your cell phone number from a different phone to verify your voicemail is working.