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Frequently Asked Questions |
You're an electrical contractor. Can you do electrical work at my house?
No. We do not do residential work. We work at businesses on service calls and at commercial construction sites.
Can you refer any local contractors to do work at my house?
No. We do business with several local contractors, but are not familiar with their work. We recommend that you check local listings.
How do I print digital pictures at the store?We have two self-service digital photo machines in the store. Bring your images on a memory card, flash drive or CD and use the kiosks to print 4x6, 5x7 or 8x10 images. One of our machines does have a scanner, however to have an employee scan pictures for you will result in an additional cost. Employees are available to answer questions about using the machines at no additional cost.
What's your return policy?Products are subject to a 30-day return. All returns must be accompanied by all of the original packaging, accessories and manuals in new, resalable condition. Items that do not meet these conditions may be rejected or subject to a 15% restocking fee. A receipt is required for cash returns, and credit card returns must be returned to a credit card. If you do not have your receipt you may exchange the item or receive store credit for the item's value. Software may not be returned. More restrictions may apply.
As per RadioShack's updated return policy, the return of GPS, Computer, Television, Video Game Hardware, and Digital Imaging devices will be subject to a 15% restocking fee. The fee does not apply to defective devices, unopened packages, or exchanges for other similar devices.
What cell phones do you sell?We are a Verizon Wireless Authorized Retailer. Even though advertised in RadioShack's national flyers, we are not able to sell or help with AT&T, Sprint or T-Mobile cell phones or service.
What does it mean to be an Authorized Dealer or Retailer?Authorized Agents, Dealers and Retailers are stores authorized
to sell a company's products and services.Each agent is its own business entity. As such they may price phones
or other products as they wish, and may offer different services.
I purchased my Alltel or Verizon Wireless phone from another retailer. Can you help me?
We may carry products to fit your phone and would be happy to answer a few questions and help you purchase the right accessories. However, we are limited to the amount of service we can provide for a phone we did not sell - even if you purchased the phone from alltel.com or verizonwireless.com. We are happy to go the extra mile for our customers but are unable to provide free technical support for other retailers' customers.
What information do I need to make a change on my cellular account?For postpaid accounts: The account holder may make changes to a Verizon Wireless account (including upgrading phones) by verifying the last four digits of his or her social security number or business federal tax ID number and the account password, if applicable. The account holder's signature is required in store for phone upgrades or new activations.
For prepaid accounts: The account holder must verify the name and address listed as well as any password set up on the prepaid account.
How do I move information from one phone to another?
We have a machine that will transfer contacts and some pictures, videos and music between phones. We are happy to transfer information for our customers who are activating phones. There is a $10 transfer fee for those who get their phones from other places (i.e. online, other retailers or stores, ebay, friends, etc.).
Can I pay my Verizon Wireless bill at the store?
We accept cash payments for both Verizon Wireless prepaid and postpaid accounts. State tax and convenience fees may apply. To make check or credit card payments, please contact Verizon Wireless customer service.
How do I contact Verizon Wireless Customer Service?Dial *611 from your cell phone, or call 1-800-922-0204
See Also: Cellular Reference
The Nelson family has proudly served the Ashland area since 1952. We've offered cellular phone service since 1992 and been a RadioShack Dealer since 1986. We employ more than 20 full and part time employees, including 2nd and 3rd generation Nelson family members.
Omer Nelson, Circa 1954